Frequently Asked Questions
Habitat being a brand new hospitality product, offering a unique experience, we are dedicated to ensure that all your questions and concerns are answered. You will find below the most common questions asked by our guests, which you can reach by topic.
If your question is still unanswered, do not hesitate to contact us and we will be happy to help.
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Additional charges are property-specific. We suggest to contact the property directly via the contact details on the property page.
No, credits are granted on a week / Unit basis and the amount differs between properties. Each hotel offers its own amount of credit based on Units consecutively spent on property. Moreover, credits need to be consumed during the week the Unit is spent. We suggest to refer to the property pages details on credits per Unit.
Depending on the property and the the type of room offered with the Habitat Pass, families may be able to stay in the same room as their children, using only one Unit. We suggest to contact the property directly via the contact details on the property page.
Depending on the property, we may be able to accommodate additional guests. We suggest to contact the property directly via the contact details on the property page.
Yes you may spend your units separately, in different hotels and at any point in time so long as they are spent before the expiration of your pass.
No, bookings made through Habitat are not eligible to earn Accor reward points, Airlines Miles and The Sanctuary Club benefits do not apply with this promotion.
No, customers can only book the Habitat Unit on the website. Bookings cannot be made through any other channels.
Habitat offer includes complimentary daily breakfast for 2 adults.
Yes, you may cancel your booking 1 day prior to arrival without any cancellation charge. 100% charge will apply if cancellation is made within 24 hours prior to arrival.
Yes, you may cancel and rebook another participating hotel within the same brand, subject to availability.
No extensions are allowed at the moment, however, the management will review the extension policy based on travel restrictions and guidelines accordingly, if required.
No, hotel credits extended cannot be exchanged for cash.
No, hotel credits must be fully utilized during the guest’s stay. The hotel credits cannot be accumulated or kept for the next trip.
Each Unit comprises a 7-night stay.
Up to 4 units per brand will be available for purchase.
You may purchase and make payment at gifting.banyantree.com/Habitat.
Yes, you may redeem at different hotels within the same brand.
No, you are not able to redeem the Units across different brands; you can only redeem at the hotels under the same brand that the Unit was purchased from.
Validity of each purchase is 12 months from the date of transaction, regardless of number of units purchased.
Yes, if no Units are utilized, and request is made within 90 days from date of transaction, then that purchase is eligible for a refund. However, bank charges incurred will be borne by customer. No, if any Unit in a transaction has been utilized after purchase, the remaining Units in the same transaction are not eligible for a refund. No if the purchase has exceeded 90 days from date of transaction.
No, there will strictly be no refunds for Units that are expired or partially utilized.
You may only utilize each Unit at one hotel (i.e. the same hotel for the 7-day period), and redemption at different hotels for the same Unit is not allowed.
Yes, vouchers purchased are transferable.
